GENERAL TERMS AND CONDITIONS OF SALE (GTC)

SACROYAL.COM – GLOBAL CORP

Last updated: June 2026

PREAMBLE

These General Terms and Conditions of Sale (hereinafter “GTC”) govern all product sales made by GLOBAL CORP on the website www.sacroyal.com.

Any purchase implies unreserved acceptance of these GTC which take precedence over any other document, except for a written agreement duly signed by GLOBAL CORP.

ARTICLE 1 – IDENTIFICATION OF THE SELLER

The website www.sacroyal.com is published and operated by:

GLOBAL CORP

Legal form: SASU (Simplified Joint-Stock Company with Single Shareholder)
Registered office: 6 rue André Lalande, 91000 Évry-Courcouronnes, France
SIREN: 100 165 372
SIRET: 100 165 372 00010
RCS: Évry B 100 165 372
Intra-community VAT number: FR22100165372
Manager: David Tardivon
Publication Manager: David Tardivon

Contact information:

Email: [email protected]
Telephone: 09 73 41 08 93
Hours: Monday to Friday 9 a.m. to 6 p.m.

Website hosting: Hetzner Online GmbH — Industriestr. 25, 91710 Gunzenhausen, Germany (Registergericht Ansbach, HRB 6089)

ARTICLE 2 – SCOPE

These GTC apply to all product sales made on the website www.sacroyal.com between GLOBAL CORP and any buyer, consumer or professional (hereinafter “the Customer”).

These GTC are accessible at all times on the website www.sacroyal.com and shall prevail, if necessary, over any other version or any other contradictory document.

The Customer declares that they have become acquainted with these GTC and have accepted them before making their purchase.

ARTICLE 3 – PRICE

3.1 Product prices

The prices of products sold on the website www.sacroyal.com are stated in euros.

IMPORTANT – VAT: GLOBAL CORP benefits from the VAT exemption provided for in Article 293B of the General Tax Code. Consequently, no VAT is charged on our products. The mention “VAT not applicable – Article 293B of the CGI” appears on all our invoices.

Delivery is free: no additional shipping costs are charged, which is confirmed before validating the purchase.

3.2 Price modification

GLOBAL CORP reserves the right to modify its prices at any time. However, products will be billed at the prices in effect at the time of purchase validation, except in cases of availability issues.

3.3 International purchases

In the event of a purchase to a country other than mainland France, the Customer is considered the importer of the corresponding products.

Customs duties, local taxes, import duties or state taxes may be required in the country of destination. These duties and taxes are not the responsibility of GLOBAL CORP and are solely the responsibility of the Customer, for both declarations and payments to the competent authorities.

3.4 Retention of title

Products remain the property of GLOBAL CORP until full and effective payment of their price.

However, once the Customer takes physical possession of the products, the risks of loss or damage transfer to the Customer.

ARTICLE 4 – PURCHASE

4.1 Purchase procedures

Purchases can only be made on the website www.sacroyal.com.

The purchase process comprises the following steps:

Selection of products and addition to cart
Cart verification
Entry or verification of delivery and billing addresses
Selection of delivery method
Selection of payment method
Verification of order summary
Acceptance of these GTC (mandatory checkbox)
Validation and payment of the purchase

4.2 Pre-contractual information

In accordance with Article L.111-1 of the Consumer Code, the Customer has the following information available before concluding the contract:

Essential characteristics of products
Price of products and shipping costs
Payment, delivery and contract performance terms
Existence of the right of withdrawal (except exceptions)
Contract duration or cancellation conditions
Functionalities of digital content (if applicable)
Applicable statutory warranties
After-sales service and commercial warranties (if applicable)
Possibility of resorting to consumer mediation

4.3 Purchase validation

The Customer’s validation of the purchase constitutes unreserved acceptance of these GTC and proof of the sales contract.

A purchase confirmation email is sent to the Customer immediately after validation, summarizing:

The order number
The products purchased
The total amount
The delivery and billing addresses
A link to these GTC

This purchase confirmation constitutes the signature and acceptance of the transactions carried out.

4.4 Refusal to purchase

GLOBAL CORP reserves the right to refuse or cancel any purchase from a Customer with whom there is a dispute regarding the payment of a previous purchase, or in case of supply problem, difficulty with the purchase received, or in case of abnormal or fraudulent purchase.

GLOBAL CORP also reserves the right to refuse purchases of more than 5,000 identical items, as the site is not intended for sales in industrial quantities.

ARTICLE 5 – PAYMENT

5.1 Payment methods

Payment is made at the time of purchase validation using one of the following methods:

Bank card (Visa, Mastercard, American Express)
PayPal
Apple Pay / Google Pay

Payment is protected by our PCI-DSS certified payment service providers. GLOBAL CORP does not retain any banking data.

5.2 Price due date

The price is due immediately at the time of purchase validation.

The bank card or PayPal account debit is made at the time of purchase validation. In case of split delivery, only the products sent are debited.

5.3 Payment protection

All payments are protected by SSL (Secure Socket Layer) protocol and encrypted. The payment system verifies the validity of the card, the authentication of the holder (3D Secure) and the availability of funds.

5.4 Non-payment

In case of rejection of payment authorization by banking institutions or in case of non-payment, the purchase will be automatically cancelled and the Customer will be informed by email.

ARTICLE 6 – AVAILABILITY AND OUT OF STOCK

Products are offered within the limit of available stock.

In case of total or partial unavailability of a product after the purchase has been made, the Customer will be informed by email as soon as possible.

Options offered:

Total or partial cancellation of the purchase with full refund of the sums paid within 14 days
Replacement of the product with an equivalent product (with the Customer’s prior consent)
Partial delivery with refund of the balance

No bank debit will be made for unavailable products.

ARTICLE 7 – DELIVERY

7.1 Delivery area

GLOBAL CORP ships worldwide.

7.2 Delivery methods

Products are delivered to the delivery address provided by the Customer during the purchase.

Available delivery methods:

Home delivery
Pickup point delivery (subject to availability)

Delivery is free, regardless of the destination offered in the purchase.

7.3 Delivery times

Delivery times are as follows (from purchase validation):

Mainland France: 3 to 10 business days
Corsica and overseas territories: 7 to 15 business days
European Union: 5 to 12 business days

These timeframes are indicative and may vary depending on the season and the products.

7.4 Delivery tracking

Once the purchase is shipped, the Customer receives a shipment confirmation email that contains:

A tracking number
The link to the carrier’s website
The estimated delivery date

7.5 Delivery delay

In accordance with Articles L.216-2 and L.216-3 of the Consumer Code, if the stated delivery date is exceeded, the Customer may:

Request resolution of the sale if, after requesting the seller to effect delivery within an additional reasonable period, the seller has not done so within that period
Cancel the purchase immediately if the professional refuses to deliver the goods or if it clearly appears that they will not deliver on the stated date

In case of cancellation, GLOBAL CORP will proceed with a full refund of the sums paid (product price + shipping costs) within 14 days.

7.6 Package not collected

In case of impossibility of delivery due to the Customer’s absence, a delivery notice will be left.

The Customer generally has 14 days to collect their package from the indicated pickup point.

Warning: After this period, the package will be returned to GLOBAL CORP. Reshipment costs may be charged to the Customer in case of a new shipment request.

7.7 Receipt and verification

The Customer is obliged to verify the condition of the package in the presence of the delivery driver.

In case of a damaged package, the Customer MUST:

Refuse the package or make specific reservations on the delivery receipt
Contact GLOBAL CORP within 48 hours at [email protected] with photos of the damaged package
Confirm the reservations by registered letter with acknowledgment of receipt to the carrier within 3 days

Without these procedures, no claim will be considered.

ARTICLE 8 – RIGHT OF WITHDRAWAL (14 DAYS)

8.1 Principle

In accordance with articles L.221-18 and following of the Consumer Code, the consumer Customer has a 14-day period to exercise their right of withdrawal without needing to justify any reason or pay any penalty.

This right of withdrawal applies only to consumers (natural persons purchasing for non-professional use).

8.2 Start of the period

The 14-day withdrawal period expires 14 days after:

The day on which the Customer takes physical possession of the item
The day of receipt of the last item (in case of multiple order delivered separately)
The day of receipt of the last batch or last piece (in case of staggered delivery)

8.3 Exercise of the right of withdrawal

To exercise the right of withdrawal, the Customer must notify their decision to withdraw by email to:

[email protected]

The Customer may use the standard withdrawal form that appears below or any other unambiguous statement expressing their intention to withdraw.

STANDARD WITHDRAWAL FORM:

To: [email protected]
Subject: Withdrawal from order no.[número]

Dear Sir or Madam,

I hereby notify you of my withdrawal from the contract relating to the sale of the following item(s):

- Order number: [número]
- Ordered on: [fecha]
- Received on: [fecha]
- Customer name: [nombre apellido]
- Address: [dirección completa]

Yours faithfully,
[Nombre y apellido]

8.4 Return of products

The Customer has 14 days from the communication of their withdrawal decision to return the products to the following address:

GLOBAL CORP 6 rue André Lalande 91000 Évry-Courcouronnes France

Return conditions:

Products must be returned in their original packaging, in perfect condition
Products must be complete (accessories, manuals, labels)
Products must not have been used, washed or installed beyond normal testing
The Customer must provide a shipping receipt (recommended with tracking)

Responsibility: The Customer is responsible for the depreciation of the item resulting from handling other than that necessary to establish the nature, characteristics and correct functioning of the item (article L.221-23 of the Consumer Code).

8.5 Return costs

Return costs are FREE OF CHARGE. GLOBAL CORP bears the return costs of products in the exercise of the right of withdrawal.

The Customer is informed of this free service before confirming their order.

8.6 Refund

In case of withdrawal, GLOBAL CORP will refund all sums paid by the Customer, including initial shipping costs (except additional costs resulting from the Customer’s choice of a delivery method other than the least expensive method proposed).

Refund period:

At most within 14 days from the date GLOBAL CORP is informed of the Customer’s withdrawal decision
Or upon receipt of the returned item (if this date is earlier)

GLOBAL CORP may defer the refund until recovery of the item or until the Customer has provided a shipping receipt for the item, with the date being considered the earliest of these facts.

Refund methods: The refund will be made using the same payment method used for the initial transaction, unless the Customer expressly agrees to another payment method and without any charge to the Customer.

8.7 Exceptions to the right of withdrawal

In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

Items made to the consumer’s specifications or clearly personalized
Items liable to deteriorate or become obsolete quickly
Items that have been opened by the consumer after delivery and cannot be returned for hygiene or health protection reasons
Items that, after delivery and by their nature, have been inseparably mixed with other items
Audio or video recordings or computer programs when opened by the consumer after delivery
Newspapers, magazines or periodicals (except subscription contracts)
Services fully performed before the end of the withdrawal period with prior express consent of the consumer
Items whose price depends on fluctuations in the financial market outside the professional’s control
Digital content not supplied on a physical medium whose execution has begun after prior express consent of the consumer and express waiver of their right of withdrawal

For our standard items: The right of withdrawal applies in full.

ARTICLE 9 – LEGAL WARRANTIES

The Customer benefits from the following legal warranties, regardless of any commercial warranty that may be granted:

9.1 Legal warranty of conformity (articles L.217-4 to L.217-14 of the Consumer Code)

The seller is obligated to deliver an item in conformity with the contract and is responsible for defects of conformity existing at the time of delivery.

Duration: 2 years from delivery of the item

Presumption of defect: A defect of conformity that appears within twenty-four months from delivery of the item is presumed to exist at the time of delivery, unless proven otherwise.

Conformity criteria (article L.217-5): The item is in conformity with the contract if it meets, in particular, where applicable, the following criteria:

It conforms to the description, type, quantity and quality, in particular regarding functionality, compatibility, interoperability or other characteristic provided for in the contract
It is fit for any special use sought by the buyer, communicated to the seller by the time of conclusion of the contract and which the seller has accepted
It is delivered with all accessories and assembly instructions
It is updated in accordance with the contract

Consumer rights (article L.217-9): In case of defect of conformity, the consumer is entitled to:

The repair or replacement of the item (at the consumer’s choice)
If repair or replacement are impossible: a price reduction or termination of the contract (refund)

Free of charge: The consumer does not have to bear the costs of bringing into conformity (return costs, labor, spare parts).

Time limit: The action resulting from the defect of conformity is barred after two years from delivery of the item (article L.217-12).

9.2 Legal warranty against hidden defects (articles 1641 to 1649 of the Civil Code)

The seller is obligated to warrant the buyer against hidden defects of the item sold that make it unfit for the use to which it is intended, or that diminish this use so much that the buyer would not have acquired it, or would have paid a lower price, had the buyer known of them.

Conditions: The defect must:

Be hidden (not apparent at the time of purchase)
Exist at the time of sale
Make the item unfit for use or significantly diminish this use

Buyer’s rights:

Return the item and obtain a refund of the price (redhibitory action)
Keep the item and obtain a refund of part of the price (estimatory action)

Time limit: The action must be exercised within 2 years from discovery of the defect.

9.3 Exercise of warranties

To enforce their rights under legal warranties, the Customer must:

Contact GLOBAL CORP by email at [email protected] or by phone at 09 73 41 08 93
Describe the detected defect precisely
Provide photos if possible
Provide the order number and proof of purchase

GLOBAL CORP will indicate the procedure to follow (product return, expert assessment, etc.).

9.4 Applicable legal texts

Excerpts from the Consumer Code on legal warranty of conformity:

Article L.217-4: The seller delivers an item in conformity with the contract and is responsible for defects of conformity existing at the time of delivery. The seller is also responsible for defects of conformity resulting from packaging, assembly instructions or installation when this has been the seller’s responsibility under the contract or has been carried out under the seller’s responsibility.

Article L.217-5: I. The item is in conformity with the contract: 1st If it is fit for the usual use expected of a similar item and, where applicable:

if it conforms to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
if it has the qualities that a buyer may legitimately expect in view of public statements made by the seller, the producer or the producer’s representative, in particular in advertising or labeling; 2nd Or if it has the characteristics jointly agreed by the parties or is fit for any special use sought by the buyer, communicated to the seller and accepted by the seller.

Article L.217-12: The action resulting from the defect of conformity is barred after two years from delivery of the item.

Article L.217-16: When the buyer requests from the seller, during the validity of the commercial warranty granted to the buyer on the purchase or repair of a movable item, a remedy covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty remaining to be fulfilled. This period begins to count from the date of the buyer’s request for intervention or from the date the item is made available for repair, if this date is later than the request for intervention.

Excerpts from the Civil Code on warranty against hidden defects:

Article 1641: The seller is obligated to warrant the buyer against hidden defects of the item sold that make it unfit for the use to which it is intended, or that diminish this use so much that the buyer would not have acquired it, or would have paid a lower price, had the buyer known of them.

Article 1648, first paragraph: The action resulting from redhibitory defects must be exercised by the buyer within two years from discovery of the defect.

ARTICLE 10 – LIABILITY

10.1 Regulatory compliance

The products offered comply with current French and European legislation.

In case of order from a foreign country, it is the Customer’s responsibility to verify that the ordered products can be imported and used in the destination country. GLOBAL CORP cannot be held responsible for non-compliance with the destination country’s regulations.

10.2 Product use

GLOBAL CORP’s responsibility cannot be invoked in case of damage resulting from:

Incorrect use of the product
Use not in accordance with the instructions provided
Normal wear and tear of the product
Negligence or failure to maintain

10.3 Force majeure

GLOBAL CORP cannot be held responsible for non-performance of its obligations in case of force majeure or circumstances beyond its control (natural disasters, strikes, fires, floods, pandemic, etc.).

10.4 Limitations

GLOBAL CORP cannot be held responsible for:

Inconveniences or damage inherent to the use of the Internet network (service interruptions, external intrusions, computer viruses)
Indirect or intangible damage
Loss of income, profits, clients or data

ARTICLE 11 – PERSONAL DATA AND GDPR

11.1 Data controller

The data controller for personal data is:

GLOBAL CORP 6 rue André Lalande 91000 Évry-Courcouronnes Email : [email protected]

11.2 Data Collected

GLOBAL CORP collects the following personal data:

Identification data: name, surname, email address, phone number
Delivery and billing data: postal address
Connection data: IP address, connection logs
Navigation data: cookies (with consent)
Order data: purchase history, amounts, products ordered

11.3 Purposes and Legal Bases

Personal data is collected and processed for the following purposes:

Purpose	Legal Basis
Processing and managing orders	Contract performance (art. 6.1.b GDPR)
Product delivery	Contract performance
Billing and accounting	Legal obligation (art. 6.1.c GDPR)
Customer service and warranty management	Contract performance
Fraud prevention	Legitimate interest (art. 6.1.f GDPR)
Service improvement	Legitimate interest
Statistics and analysis	Legitimate interest

11.4 Data Recipients

Your personal data may be transmitted to the following recipients:

Authorized GLOBAL CORP personnel
Service providers (hosting, payment, delivery)
Legal authorities upon judicial request

No data sales or rental: GLOBAL CORP does not sell or rent personal data to third parties.

11.5 Data Retention Period

Data Type	Retention Period
Customer account data	3 years after last activity
Order data	10 years (accounting and tax obligation)
Payment data	Never retained (managed by providers)
Cookies	Maximum 13 months

11.6 Rights of Data Subjects

In accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and the amended Data Protection Act, the Customer has the following rights:

Right of access (art. 15 GDPR): Obtain a copy of your personal data
Right of rectification (art. 16 GDPR): Correct inaccurate or incomplete data
Right to be forgotten (art. 17 GDPR): Request the deletion of your data (except legal obligations)
Right to restrict processing (art. 18 GDPR): Limit the processing of your data in certain cases
Right to data portability (art. 20 GDPR): Receive your data in a structured and commonly used format
Right to object (art. 21 GDPR): Object to the processing of your data for legitimate reasons
Right to establish post-mortem directives: Define the fate of your data after your death

Exercising rights: To exercise your rights, send an email to: [email protected] with:

Subject: “Exercise of my GDPR rights”
Your precise request
A copy of your identity document (for verification)

GLOBAL CORP undertakes to respond within 1 month from receipt of the request.

Complaint: You also have the right to lodge a complaint with the supervisory authority:

CNIL (Commission Nationale de l’Informatique et des Libertés) 3 Place de Fontenoy – TSA 80715 75334 Paris Cedex 07 Phone: 01 53 73 22 22 Website: https://www.cnil.fr

11.7 Data Security

GLOBAL CORP implements all appropriate technical and organizational measures to ensure the security and confidentiality of personal data, in particular:

Secure HTTPS connection (SSL/TLS protocol)
Secure hosting in Europe
Encryption of sensitive data
Strict access control to data
Regular backups
Staff awareness

11.8 Data Transfers Outside the EU

Transfers to the United States:

In the context of using certain third-party services, your personal data may be transferred outside the European Union, in particular to the United States:

Affected Services:

Google Analytics: audience measurement (servers in the United States)

Implemented Safeguards:

These transfers are regulated by appropriate safeguards in accordance with the GDPR:

Standard contractual clauses of the European Commission
EU-US Data Privacy Framework for Google (certification currently valid)
Enhanced technical and organizational security measures

You can obtain a copy of the implemented safeguards by contacting [email protected].

Hosting in Europe:

Order data, invoices, and customer accounts are hosted exclusively within the European Union (Germany, Hetzner Online GmbH) and are not subject to any transfer outside the EU.

11.9 Cookies

The www.sacroyal.com website uses cookies.

Types of cookies used:

Strictly necessary cookies:

Shopping cart management
User session
Security These cookies do not require consent.

Analytical cookies:

Google Analytics (audience measurement)
Visit statistics These cookies require your consent.

Cookie Management: You can modify your preferences at any time through:

The consent banner displayed on your first visit
Your browser settings

Retention Period: Maximum 13 months

For more information, consult our Cookie Policy available on the website.

ARTICLE 12 – MEDIATION AND DISPUTE RESOLUTION

12.1 Prior Complaint

In case of dispute, the Customer must first contact GLOBAL CORP’s customer service:

Email: [email protected]
Phone: 09 73 41 08 93
Mail: GLOBAL CORP – 6 rue André Lalande, 91000 Évry-Courcouronnes

GLOBAL CORP undertakes to respond within 48 business hours and to seek an amicable solution.

12.2 Consumer Mediation

In accordance with articles L.611-1 et seq. and R.612-1 et seq. of the Consumer Code, in case of a dispute that cannot be resolved amicably, the consumer Customer can resort free of charge to the following consumer mediator:

In accordance with the provisions of the Consumer Code relating to the “consumer dispute mediation process”, after having requested from us and in the event you do not receive a satisfactory response, you have the option of resorting free of charge to a consumer mediation procedure before:

CM2C – Consumer Mediation Center of Justices Conciliators

Address: 49 rue de Ponthieu, 75008 Paris

Phone: 01 89 47 00 14

Website: https://www.cm2c.net/declarer-un-litige.php

Email: [email protected]

Conditions:

Recourse to mediation is free of charge
Mediation can only be activated after attempting to resolve the dispute directly with GLOBAL CORP
The request must be submitted within one year from the written complaint addressed to GLOBAL CORP

12.3 European Online Dispute Resolution Platform

In accordance with Regulation (EU) No 524/2013, the consumer Customer may also resort to the European online dispute resolution platform accessible at the following address:

https://ec.europa.eu/consumers/odr

This platform allows you to submit online a complaint relating to a purchase made online from a merchant established in the European Union.

12.4 Applicable Law and Competent Jurisdiction

These Terms and Conditions are governed by French law.

In case of dispute and in the absence of amicable resolution or mediation, French courts shall have exclusive jurisdiction in accordance with applicable rules of territorial jurisdiction.

For consumers: the courts of the Customer’s place of residence or place of delivery shall have jurisdiction.

ARTICLE 13 – INTELLECTUAL PROPERTY

13.1 Intellectual Property Rights

All elements of the www.sacroyal.com website (structure, texts, images, logos, trademarks, graphics, photographs, videos, sounds, databases, software, etc.) are the exclusive property of GLOBAL CORP or have authorization for use.

These elements are protected by copyright, trademark rights, design and drawing rights, and database rights.

13.2 License of Use

GLOBAL CORP grants the Customer a personal, non-exclusive and non-transferable license to use the www.sacroyal.com website, limited to consultation and order placement.

Any other use is prohibited without prior written authorization from GLOBAL CORP.

13.3 Prohibitions

It is strictly prohibited to:

Reproduce, represent, modify, adapt, translate all or part of the website
Extract or reuse substantial part of database content
Create hyperlinks to the website without prior authorization
Use content for commercial purposes
Reverse engineer the website or software

Any violation of these rights may result in legal action.

ARTICLE 14 – PARTIAL NULLITY

If one or more provisions of these Terms and Conditions are deemed invalid or declared as such in accordance with a law, regulation or as a result of a final decision by a competent court, the other provisions shall retain their full force and effect.

ARTICLE 15 – CONTRACT LANGUAGE

These Terms and Conditions are drafted in French.

In case of translation into one or more foreign languages, only the French text shall be binding in case of dispute.

ARTICLE 16 – MODIFICATION OF TERMS AND CONDITIONS

GLOBAL CORP reserves the right to modify these Terms and Conditions at any time.

The Terms and Conditions applicable are those in force at the time of order placement.

The Customer will be informed of any substantial modification to the Terms and Conditions by email or notification on the website.

ARTICLE 17 – RETENTION AND ARCHIVING

In accordance with article 1360 of the Civil Code (former article 1348), GLOBAL CORP archives communications, purchase orders, invoices and contracts on a reliable and durable medium that constitutes a true copy.

These archives constitute proof of communications and transactions carried out between GLOBAL CORP and the Customer.

Retention Period: 10 years (legal accounting and tax obligation)

ARTICLE 18 – ENVIRONMENTAL INFORMATION

18.1 Classification of packaging waste

In accordance with the provisions of article L.541-15-10 of the Environmental Code, the Customer is informed that product packaging is subject to a classification recommendation.

Classification instructions:

Packaging box: place in selective recycling bin
Plastic film: dispose according to local instructions
Protection: discard with household waste or take to waste collection point

For more information about classification: www.consignesdetri.fr